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156 Carlton Road Suite 101
Charlottesville, VA 22902

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Why Our Clients Are Satisfied

  • Employee training.  All employees have an orientation period for training to learn the standards of Night n Day Cleaning Services. The orientation is overseen by the owner, a former RN with 16 years of clinical sanitation experience.

  • Customer Profile.  Customer particulars such as security detail, cleaning requests, specialty cleaning products and pet  info  are listed on the customer worksheet that accompanies the cleaning crew.

  • Rotation system.  The owner has developed a documentation system of rotating  areas that need less frequent cleaning such as over doors, fans and vents, tops of refrigerators and light fixtures, for example so that these items are attended to.

  • Job inspection.  Jobs are inspected on a regular basis by a supervisor.  Her primary purpose is quality control, to guarantee follow-through on any special requests, and to see that the rotations are executed.

  • Communication.  We have a customer check in system via email that solicits feedback to help insure satisfaction. 

 

Client Testimonials

Barton Mallow“They are a dedicated and enthusiastic company, ever mindful of circumstances that may need attention or adjustment.  The owner is open to communication and feedback.  I would recommend Night n Day Cleaning Services without hesitation.” 

—Chris Morse, Office Manager at Barton Mallow


VIA “We believe the work they completed for us reflects their willingness to help their clients…they were extremely efficient and thorough in the work that was undertaken and supported VIA with assistance in areas that stood outside of their contracted duties.”

—Jennifer A. Wooten, Administrative Services Manager at VIA

 

Community Involvement

Night n Day Cleaning Services is committed to contributing to the vitality of our Charlottesville community. We have donated work to many worthwhile organizations in the Charlottesville area, to include LEAP (Local Energy Alliance Program), The Charlottesville Free Clinic, CommonPlace Arts, and the Charlottesville Fencing Alliance.

LEAP Charlottesville Free Clinic Common Place Arts

 

Client Security and Confidentiality

  • We run security checks on all employees.
  • We use ADP, a national company, to perform our background checks.
  • Employees are trained on confidentiality issues and sign a confidentiality statement.
  • Clients are notified regarding any security/maintenance problems discovered on the job.
  • We use an in-office key coding system to protect clients' property.
  • We offer a high quality service and we work hard to earn and keep our clients' confidence and trust.